Returns

Worried about purchasing online? If for any reason you are not completely satisfied with your purchase we will give you a 14 day money back guarantee from the time you receive the goods. Please use the form at the bottom of this page within that time if you are not satisfied with your purchase so that we can exchange or refund your order, you will be issued with a Return Authorisation Number for your order.

Domestic orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to include your RA number on the parcel, Please allow 5 days from the time we receive your order for your return or exchange to be processed.

 

Swim & Intimates Returns

Please make sure that swimwear & intimates are tried on over your own underwear. 

If returning swim or intimates, please ensure that the garment is in original condition, unworn and unwashed. In the interest of hygiene we may refuse returns of items where it’s obvious that this has not been adhered to.

 

International Returns

If you are based outside of Australia, please email us at customerservice@thrills.co, Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item. Please allow 5 days from the time we receive your order for your return or exchange to be processed.

 

Sale Items

There are strictly no refunds on sale items unless the product is damaged or faulty. Exchanges on sale items are only granted by an Thrills representative and are subject to stock availabilities.

Create or Check a Return